Vortex Safeguard Privacy Policy

Introduction

At Vortex Safeguard, we recognize the importance of privacy and the protection of personal data. This Privacy Policy outlines how our company, Vortex Safeguard, collects, uses, processes, and protects your information when you interact with our online platform and inquire about or utilize our cybersecurity and IT support services, including Advanced Threat Protection, Managed Detection and Response, Endpoint Security, Network Security Audits, Data Encryption Solutions, Incident Response Planning, Security Awareness Training, Cloud Security Management, Vulnerability Assessment, and Compliance Consulting.

We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

Information We Collect

We collect various types of information to provide and improve our services, and to communicate with our users effectively.

• Personal Data You Provide Directly: This includes information you submit when contacting us, requesting a quote, subscribing to newsletters, or engaging with our services. This may comprise your name, company name, job title, postal address, email address, phone number, and any other information you choose to provide.
• Usage Data: We automatically collect information when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our platform is used and how to enhance user experience.
• Information from Third Parties: In some cases, we may receive information about you from third-party sources, such as business partners, analytics providers, or publicly available databases, consistent with legal requirements.

How We Use Your Information

Vortex Safeguard uses the collected data for various purposes, primarily to provide our cybersecurity and IT support services and to maintain client relationships.

• To Provide Services: We use your information to deliver the cybersecurity and IT support services you request, including Advanced Threat Protection, Managed Detection and Response, Endpoint Security, Network Security Audits, Data Encryption Solutions, Incident Response Planning, Security Awareness Training, Cloud Security Management, Vulnerability Assessment, and Compliance Consulting.
• To Communicate with You: To respond to your inquiries, provide customer support, send important notices, and communicate about our services or updates.
• For Marketing and Promotional Purposes: To send you information about our services, special offers, or other news that may be of interest to you, in accordance with your communication preferences.
• To Improve Our Services: To understand how users interact with our online platform and services, enabling us to enhance functionalities, content, and security.
• For Security and Compliance: To detect and prevent fraud, ensure the security of our online platform and services, and comply with legal obligations and regulations.

Legal Basis for Processing Personal Data (GDPR)

For individuals located in the European Economic Area (EEA), our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.

• Performance of a Contract: When we need to fulfill our obligations under a contract with you, such as delivering the cybersecurity services you have purchased.
• Legitimate Interests: When processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as for improving our services, marketing, and security.
• Consent: When you have given explicit consent for us to process your personal data for a specific purpose.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

Data Retention

Vortex Safeguard retains your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Disclosure of Data

Vortex Safeguard may share your personal data in the following situations:

• With Service Providers: We may share data with third-party companies and individuals who provide services on our behalf (e.g., website hosting, data analysis, email delivery, marketing services). These parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
• For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• For Legal Compliance: We may disclose your data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Security of Data

The security of your data is paramount to us. We implement appropriate technical, physical, and organizational security measures designed to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Vortex Safeguard aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Vortex Safeguard relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Vortex Safeguard

1300 hercules ave, Suite 210

Houston, TX 77058

USA